Returns & Refund Policy

At MattArt.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange for eligible physical products within 30 days of delivery.

Eligibility Requirements

To be accepted for a return, items must meet all of the following conditions:

  • Unused and in the same condition as received

  • Returned with original packaging, including all accessories and hanging hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options available on the product page

Return Authorization Process

All returns must be approved in advance. To begin the process, contact us at contact@mattart.shop.

Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Instructions for securely packaging the item

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without prior approval will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (such as frames, prints, or packaging)

  • Incorrect product received (wrong size, design, or color)

  • Missing parts or accessories

We will evaluate the situation and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (including items with added text or images)

  • Clearance or final sale items

  • Products damaged after delivery due to misuse, mishandling, or improper care

Exchanges

If you wish to exchange an item, please follow the return procedure for the original product and place a new order separately. Approved returns may be refunded and used toward a new purchase.

Refund Timeline

After your return is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved, your refund will be issued to the original payment method within 5–7 business days. Depending on your bank or payment provider, additional processing time of 3–10 business days may apply.

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@mattart.shop
Phone: +1 302 673 5731
Address: 4 Briar Ln, Dover Delaware 19904, United State